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COVID-19 pandemic: our response

The COVID-19 pandemic has gripped the world and continues to spread at an alarming rate. We've made this blog post to explain how we've responded to the crisis and how we are continuing to do so.

On the 12th March, we asked all of our staff to work from home until further notice after the initial COBR meeting had concluded and in compliance with government advice. The health and safety of our staff is a really important priority for us and we'll support them working from home for as long as is required by the current situation. We are also committed to ensuring that our staff remain secure in their jobs.

We've been monitoring the situation carefully over the past month and, whilst our office remains closed, we have been working from home to ensure our clients have the best possible experience. It's not the same as being in the office, so progress is slower than we'd like - but we're still getting things done! We're operating a normal support schedule from Monday-Friday 9am-4pm and furthermore we're now offering limited weekend support for our customers, something that has never been done before.

Our support channels are a lot busier than normal, so we ask that you're patient when you submit a support ticket. The large majority of support tickets are still receiving a reply in under 24 hours, but there may be exceptions to this if a member of our team falls ill or is otherwise unavailable.

In recent days, we've been touched to hear from people around the world in countries like Italy, Spain and the UK, telling us of their ideas to start online radio stations to band their communities together in these unusual times. We're humbled that people are choosing to use our services for things like this and we're proud to host these stations. In times of self-quarrantine and self-isolation, music is welcome distraction that can still work to bring us all closer to one another.

We know that this crisis can affect anyone at any time and the last thing we'd want our clients to worry about is being negatively impacted in their hobbies and interests whilst they are having to spend lots more time at home. We're committed to supporting you. If there's any chance you may experience financial hardship as a direct result of this situation, we encourage you to contact us as soon as you can - our promise to you is that we will do everything possible to help you and keep you streaming.

Please respect the government advice, wherever you're based. Stay at home unless you have to leave for an essential reason and most importantly, please stay safe.

With our best wishes,

Ethan, Aaron, Maartje and Liam
SHOUTca.st by Unmuted

COVID-19 pandemic: our response
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